Booking terms and conditions
By making a payment to book one of our services, via the website or any method whatsoever, you acknowledge that you have read, understand and agree with the following booking and cancellation terms and conditions, payment methods, treatment agreement provisions, price terms and conditions, guarantees, liabilities and dispute resolution procedure.
By making a reservation you also agree with the relevant cancellation and no-show terms and conditions and all additional terms and conditions that may apply to your treatment or stay at the Wellness Kliniek.
Reservation terms and conditions
CONSULTATIONS
Consultations on Saturday, consultations for Botox and fillers, consultations for dental treatment and a stomach operation must always be paid in advance. Payment can be made via the website.
OPERATION / TREATMENT
The total cost of your treatment consists of a reservation cost and the remaining amount.
Payment options:
- Online via the website: You can quickly and easily make your reservation via our 'Online Reservation' on our website. You can select the date of your procedure online.
- In cash or bank card: You have the possibility to reserve your surgery date immediately after the consultation with your treating physician.
Please note that in compliance with the Belgian law, we can only accept a maximum of €3.000 in cash. We accept VISA, Mastercard, Maestro and bank cards.
REMAINING AMOUNT
You can pay the remaining amount up to the day itself. We require your full, confirmed payment before the procedure. The reservation cost is deducted from the total cost of your procedure. Your treatment can only take place after we have received the full amount due for your treatment.
Payment options:
- Online via the website: By means of a payment request you can quickly and easily pay the remaining amount for your procedure via our 'Online Reservation' on our website.
- Cash on the day of your operation
Important! Please note that in compliance with the Belgian law, we can only accept a maximum of €3.000 of the total amount of the procedure in cash. - Visa, MasterCard, Bancontact or Maestro
Important! Your bank may apply a daily spending limit! If, for one reason or another, the payment cannot be made, the operation or treatment cannot take place and cancellation costs will apply.
Cancellation terms and conditions
CONSULTATIONS
Your payment is non-refundable. You can reschedule your consultation - up to 24 hours before the appointment - without incurring any additional costs. Please contact the appointments desk by telephone to do so or go to our website.
The Wellness Kliniek reserves the right to cancel the consultation after a 30-minute no-show and automatically charge the reservation cost as cancellation cost.
OPERATION / TREATMENT
Reservation costs are non-refundable. You can reschedule your operation/treatment - up to one week before the appointment - without incurring any additional costs. Please contact the appointments desk by telephone to do so or go to our website.
Check in on time the day of your treatment. The Wellness Kliniek reserves the right to cancel the operation after a 30-minute no-show and automatically charge the reservation cost as a cancellation cost.
Check in at the desk with the person accompanying you, who will collect you after the procedure. This person must be a responsible adult aged over 18. The Wellness Kliniek reserves the right to cancel your operation in the event of the accompanying person's no-show and automatically charge the reservation cost as a cancellation cost.
NEXT-DAY-SURGERY RESERVATIONS:
Your reservation cost is non-refundable, unless you or the doctor pulls out of the operation after the consultation at the Wellness Kliniek. You can reschedule your appointment - up to one week before the appointment - without incurring any additional costs. Please contact the appointments desk by telephone to do so.
Your operation or treatment can only be definitively confirmed or cancelled following a personal consultation with the doctor. If, following the consultation at the Wellness Kliniek, you or your doctor pulls out of the operation or treatment, you will receive full reimbursement of the reservation cost of your operation. You only pay the cost of the consultation.
Doctors reserve the right not to allow an operation to go ahead. If your doctor, surgeon or anaesthetist decides not to perform the operation, because your health does not allow it, you will be reimbursed the cost of your operation. Additional and/or personal costs incurred, such as medical preliminary examinations, travel and accommodation expenses, etc. are always borne by the patient.
Small print to be read before you make your reservation
THE TREATMENT AGREEMENT
You are entitled to honest and complete information. You will receive this information from the doctor during the initial consultation, which always precedes any treatment. The doctor will provide you with unambiguous and complete information about the treatment, options related to the treatment, any side-effects, the expected result, recovery period and aftercare necessary or desired, the medication, potential complications, risks and the costs.
The doctor expects you to provide honest information and answers related to the reasons why you want to undergo a procedure. He/she expects you to be open about your expectations with regard to the end result and provide truthful and complete information about any medication you are taking, your medical history and the condition of your health.
By signing the treatment agreement the patient acknowledges that all the terms and conditions related to the provision of information have been met and that he or she understands and agrees to this information. If you are of the opinion that you have not been adequately informed in a timely or comprehensible manner, we advise you not to grant your consent for the scheduled treatment.
You can request an additional, free consultation with your surgeon or other doctor at the Wellness Kliniek for a second opinion at any time. It is important that you look forward to your procedure with confidence and only then make a reservation for your treatment.
Liabilities
DOCTOR
Medical error: Doctors are liable for any damage suffered by a patient as the result of the doctor's failure to respect his/her obligations stated in the treatment agreement.
Medical accident: The Kliniek - Birand NV - and the treating doctors cannot be held liable, under any contractual and/or non-contractual clause whatsoever, for damage resulting from a medical accident that manifests during the procedure or during the aftercare period, which is always deemed, by the treating surgeon and the Kliniek, to be a state of force majeure. Damage resulting from a medical accident is understood to be damage that is not the result of a medical error (examples include complications, unexpected complications) in accordance with scientific understanding at the time the damage occurs.
The Kliniek - Birand NV - the company that supplies the infrastructure where the doctors can practise their profession is not party to the treatment agreement between the doctor and the patient.
PATIENT
If the patient considers the doctor to have failed to comply with the treatment agreement, and does not demonstrate this via the courts, he/she could be held financially liable for the damage he/she causes to the reputation of the doctor and the Wellness Kliniek, including any damage caused by slander, on the Internet or via any media platform.
The patient has a duty of care to his/her property and must take the necessary measures to prevent any damage or losses to his/her personal possessions. The Wellness Kliniek cannot be held liable for damage or losses of personal possessions suffered by the patient or the person accompanying him or her.
GUARANTEE TERMS AND CONDITIONS
BREAST IMPLANTS - RUPTURES
Breast implant manufacturers provide a ten-year warranty if a prosthesis ruptures. The warranty means that, if your prosthesis ruptures, and this is proven by an MRI report, the manufacturer will offer a single free replacement prosthesis, in the same size and same material, during this period.
The Wellness Kliniek provides a special, additional warranty for breast enlargements using Monobloc Silicone SoftOne breast prostheses by Laboratoires Arion. The warranty means that if a prosthesis ruptures, and this is proven in an MRI report, the Wellness Kliniek guarantees two free replacement protheses, in the same, original size and material, as well as the costs of the related, second operation in the Wellness Kliniek during a period of 3 years.
The Wellness Kliniek also offers a special, additional warranty for breast enlargements using Monobloc Hydrogel breast protheses by the Label Laboratoires Arion. This warranty covers 2 free replacement protheses in the original size and material as well as the costs of the related re-operation at the Wellness Kliniek during a period of 1 year if the rupture of one of the protheses is proven by an MRI report.
BREAST IMPLANTS - COMPLICATIONS
As a result of unexpected complications - such as rejection, infection or encapsulation - it may be necessary to remove one or two breast prostheses. The removal of breast prostheses as a result of a complication is part of our aftercare and does not involve any costs for the patient. If, after their removal, you want new breast implants, you only pay the net price of the implants. The Wellness Kliniek offers you the related operation free of charge.
DENTAL IMPLANTS
Manufacturers of dental implants provide a ten-year guarantee in the case of a faulty implant. The Wellness Kliniek guarantees the additional required treatment - at the Wellness Kliniek - as a result of rejection or other medical reason necessitating the implant’s removal. The guarantee means that within this period you will receive a new implant inserted, free of charge.
Zirconium crowns often last a lifetime. The manufacturer provides a five-year guarantee on the material.
PRICE TERMS AND CONDITIONS
The Wellness Kliniek offers a wide range of surgical and dental treatments. You can find an indication on our website. A personal consultation with one of our doctors or dentists is extremely important for us to be able to provide an exact price for your treatment.
We offer you a two-month price guarantee from the date of your intake consultation. After this period, we reserve the right to apply price changes.
The medical and paramedical care and aftercare provided at the Wellness Kliniek are included in the price.
External examinations, care (such as radiological examinations, heart and blood analyses, unexpected admission in a general hospital, medical and surgical treatments, special bandages, bras, physiotherapy, pharmacy costs, etc.), are not included and shall be borne by the patient. Additional (external) care is often reimbursed by your healthcare insurer. Are you a member of the EU? If so, bring your EHIC card with you to Belgium. You cannot use the EHIC card at the Wellness Kliniek, but it may be useful in the case of any external costs. The EHIC healthcare card enables you to reclaim the costs for any external admissions and external costs according to the rules applicable in Belgium.
COMPLAINTS RELATED TO THE IMPLEMENTATION OF THE TREATMENT AGREEMENT AND DISPUTE RESOLUTION
Quality is important before, during and after your treatment. This is why the doctors at the Wellness Kliniek adhere to a formal quality system in accordance with the EN 15224 standard.
Complaints related to the implementation of the treatment agreement should be written clearly and comprehensively and sent to the doctor/surgeon who performed your treatment. You can e-mail your correspondence to your treating physician /doctor at: kwaliteit@wellnesskliniek.com. You can also contact your doctor by post: Doctor's name, Wellness Kliniek, Grotestraat 42, 3600 Genk, Belgium.
Submitted complaints will be answered within ten working days from the date of receipt. If it is anticipated that a complaint will take longer to process, the doctor or his/her quality manager will reply immediately with a confirmation of receipt and an indication of the duration within which a more detailed response can be expected.
If the complaint cannot be resolved by mutual consultation it constitutes a dispute that is subject to the judgement of the Courts of Tongeren, Limburg, Belgium.
Wellness Kliniek (BIRAND NV)
Grotestraat 42
3600 Genk
Belgium
VAT BE 0457.814.858
reception@wellnesskliniek.com
Privacy Statement
Doctors, dentists, therapists, estheticians, etc. are different legal entities. BIRAND NV puts its facility (consultation rooms, operating rooms, ICT services, website services, secretarial support) at the service of the doctors in a building that bears the name WELLNESS KLINIEK. BIRAND nv is an infrastructure provider and does NOT take part in any medical or other treatments of patients. BIRAND NV complies in every respect with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
BIRAND NV is responsible for processing your personal data. If, after reading our privacy statement, you have any related or general questions on DATA PROTECTION, or wish to contact us, please use the following contact details:
Birand nv; Grotestraat 42 - 3600 Genk Belgium - BE 0457.814.858
Wellness Kliniek
Grotestraat 42 - 3600 Genk België
BIRAND NV - BTW: BE 0457.814.858
Why we need your details
We processes your personal data, other information and files for the following purposes and legal grounds:
- To be able to contact you by telephone;
- To communicate with you in writing (by e-mail and/or post);
- To be able to send newsletters, satisfaction surveys and e-books;
- To facilitate use of the agenda management system (‘AXENDA’);
- To compile your medical file.
Moreover, BIRAND NV and/or the medical team at WELLNESS KLINIEK may use your personal data when implementing a contract agreed with you, usually involving aesthetic and/or medical services.
We only use the data collected for the purposes for which we obtain it.
All medical info you supply to us is processed in-house and not shared with third parties, under reservation of the Wellness Kliniek Medical Team.
Sharing data with third parties
We only shares your personal data with third parties required to implement the contract agreed with you, or to comply with a legal obligation.
The data you supply to us in the context of fulfilling a contract may be shared with third parties. Depending on the contract, we may use a third party for: online payments (EU), management of the server environment (EU), domain names and SSL certificates (EU), the supply of IT infrastructure (EU), bookkeeping (EU) and the supply (and distribution) of newsletters and invitations (Mailchimp, GDPR Compliant, outside of the EU).
We may also share your personal data with third parties if you grant (written) consent for us to do so. You have the right to withdraw your consent at any time, without it detracting from the legality of any processing before you withdraw consent.
Analysing website visits
The website retains general visitor data, including your computer’s IP address and the time of the retrieval and data your browser sends. This data is used to analyse visitor and click behaviour on the website. We use this information to improve the way the website works. The data is made anonymous as much as possible and may be shared with direct subcontractors. It is not supplied to other parties.
Google Analytics
We use Google Analytics to track the use of the website and Google search.
As a result, the information obtained, including your computer's address (IP address), is transferred to and stored by Google on servers located in the United States (=outside the EU). For more details, please refer to the Google privacy policy, where you will also find the privacy policy for Google Analytics.
Google uses this information to monitor the use of our website and to compile reports on the website.
Cookies
The website uses cookies. A cookie is a small, simple file with data that is stored either in peripheral devices (such as a PC, smartphone or tablet) or in the session of your browser. Cookies are used to improve your online experience (e.g. easier login with “remember me”). Cookies pose no risks and do not transfer viruses. A cookie is unique and is read by the server that installed it on your system. If you return to our website the data you supplied previously can be retrieved. This data is not shared with any third parties.
How do we use cookies?
A number of our pages use cookies to remember:
- your preferred language
- your interest in specific downloads
- if you have agreed (or not) to our use of cookies on this site
- third-party cookies, for website analysis, advertising targeting and advertising measuring
To improve the content of our website we use cookies to collect information about our visitors. This helps us tailor the site to augment the needs of the visitors and the ease of use.
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Types of cookies
- Technically essential cookies: Technically required cookies allow the user to make use of the different options they facilitate: identifying a session, accessing restricted areas, carrying out a purchase, requesting a subscription, etc.
[wkasklang]: Indicates whether a language choice has already been made and is saved for the duration of the session. The language is not stored here.
[wkasknewsletter]: Indicates whether the 'subscribe to newsletter' window is closed and will be saved for 24 hours.
[__RequestVerificationToken]: Form verification cookie, saved for the duration of the session.
[ASP.NET_SessionId]: General ASP.Net Session cookie, saved for the duration of the session.
[Axenda]: Authentication cookie for booking system, saved while logged in. - Functional cookies: You cannot refuse these cookies if you wish to browse this website, but they are only placed after a choice has been made regarding the placement of cookies.
[wkcookies]: Indicates which cookie settings are accepted and is stored for 30 days. - Personalization cookies: These cookies make it possible to personalise the content of the website according to the preferences and interests of the user and previously indicated choices on the website by the user. Your permission is requested for this.
[wklang]: Stores the user's language for the duration of the session.
[wkcurrency]: Stores the desired currency (if different from standard currency) for the duration of the session.
[wkregister]: Indicates registration is done in Social Club. Stored for session duration by default or stored for 30 days when visitor switches on 'Keep this article unlocked for 30 days'. - Analytical cookies: Analytical cookies allow website managers to follow and analyze the behaviour of users on a website so that they can make improvements informed by data analysis on the use of the website by users of its services. The cookies expiration date varies, some expire after the session ends, others after two years. Your permission will be requested for this.
[_ga, _gat, _gid] Analytical Cookie. We use Google Analytics, a web analytics service provided by Google, Inc. that we use on some of our websites to count visitors to our websites and analyze their usage of the site to help us determine the value of our content to our users. The cookies expiration date varies, some expire after the session ends, others after two years.
[wkinterest]: This cookie stores for 30 days which main sections you have visited on the website. - Advertising cookies: Advertising cookies are used to track visitors when they visit different websites. Their goal is to display ads that are tailored to and relevant to the individual user. In this way, these ads become more valuable to publishers and external advertisers. The cookies expiration date varies, some expire after the session ends, others after two years. Your permission will be requested for this.
[_fbp]: Advertising Cookie used by Facebook. This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.
[_gcl_au]: Advertising Cookie used by Google AdSense for advertisement across websites using their services.
[uf]: Advertising Cookie used by TradeTracker for advertisement across websites using their services.
[wkgclid]: Google Click ID (GCLID) is a parameter passed in the URL with ad clicks from Google, to identify the campaign and other attributes of the click associated with the ad for ad tracking and campaign attribution. It stored in a first party cookie for 90 days only if you accept "Advertising cookies".
[happypatients]: Stores which collection of photos you last saw on the home page. This way, when you return, you will (possibly) see other photos. Will be saved for 30 days.
Consulting, modifying or deleting data
You have the right to consult, correct or have your data erased at any time. We may ask you to prove your identity before we are able to comply with these requests. You can send a request to consult, correct or have your data erased to kwaliteit@wellnesskliniek.com. We will process your request as quickly as possible.
You can also object to (oppose) your personal data (or part thereof) being processed by us or by one of our processors.
Security
We take the protection of your data extremely seriously and applies suitable measures to safeguard against its misuse, loss, unauthorised access, accidental publication and unauthorised changes.
Any person that has access to your personal data on behalf of BIRAND NV is bound by strict confidentiality.
- We adopt a user name and password policy for all our systems.
- We use pseudonymisation and ensure personal data is encrypted if necessary.
- We make backups of personal data to be able to restore it in the event of physical or technical incidents.
- We regularly test and evaluate our measures.
If you feel that your data is not properly secure or there are indications it is being misused, or if you would like more information about the security of the personal data collected by BIRAND NV please contact us via kwaliteit@wellnesskliniek.com.
Complaints
If you have a complaint related to the processing of your personal data, we kindly request you contact us directly at the e-mail address provided above. You are entitled to submit a complaint at any time to Gegevensbeschermingsautoriteit / Autorité de protection des données (the Privacy Commission), the regulatory authority for privacy protection.
Changes & questions
Please take the time to consult the privacy statement. If you have any questions, don’t hesitate to contact us. BIRAND NV reserves the right to change this privacy statement at any time.